IT Conversation posted an interesting content as part or John Udell’s Interview with Innovators. This is an interview with Tessa Lau on her project called Koala. Basically, Koala is a Firefox tool designed to capture user’s interaction with a website and translated that interaction into a series of written instructions. The instructions will be located on a wiki, can be shared with others, and played back using Firefox browser.
Check their video demo to see it works. Pretty slick.
Definitely a very useful tool. Library instructions definitely could benefit from this.
Another possible use that I immediately think of is for a website usability study. This would allow the usability study team to get the written script on the fly so the team don’t have to write them down manually. Save time. Running a proper program analysis on the written steps, a set of aggregated reports could also be produced.
For example, 5 out of 10 participants use the search box instead of using the navigation
menu (OK, I’m making this one up. But there *are* users who use the search box right
away, thinking it’s a google-type search.)
Now, I hope the usability study scenario above is possible. I understand Tessa Lau’s group created the tool for sharing business process.
But, hey, if it can be useful for other purposes, why not! ;-)
Currently, this tool is only available for inside the IBM. However, Tessa Lau said (in the interview) that her team is still working on it so public could also try it out. I’m looking forward to test it out.